Evaluation of the Level of Educational Service Quality in Intermediate Technical and Vocational Education Institutes from the Trainers’ Perspective: A Case Study of Intermediate Technical and Vocational Education Institutes – Tripoli

Abstract

This study aimed to evaluate the level of educational service quality in intermediate technical and vocational education institutes from the perspective of trainers, taking the intermediate technical and vocational education institutes in Tripoli as a case study. To achieve the objectives of the study, a set of methodological steps and procedures were undertaken. The study adopted the descriptive approach, and a questionnaire was used as the primary tool for data collection. The study population consisted of 474 trainers distributed across three institutes in the Municipality of Tripoli. A stratified random sample of 212 respondents was selected, of which 180 valid questionnaires were obtained for analysis. Descriptive and analytical statistical methods were employed, including percentages, frequencies, means, standard deviations, and hypothesis testing. The primary data were analyzed using the Statistical Package for the Social Sciences (SPSS). The study reached several key findings, most notably: the limited availability of laboratories and workshops equipped with modern devices in the institutes under study; the diversity of student activities does not adequately suit all students; shortcomings in the institutes’ administration in delivering services accurately and on time; the institutes do not regularly measure student satisfaction with the services provided; and there is no continuous communication between top management and students to better understand their needs.